Errors bold for easier identification. Ive tried different ports and such with no avail. Ive contacted Godaddy on there in and am still waiting a response, but they seemed pretty clueless no to blame them, it is odd. MX records look OK and nothing has been changed on the MX side since the emails were setup 6 months ago.
Ive read through the manual and still cant quite figure out if its just a misconfigured outgoing server in the Strata Unified MEssaging setup or if Godaddy needs to do something. I have a company who is installing the phones that is suggesting its most likely Godaddy blocking something, but also mention it could be a simply misconfig.
That will clear up your authentication problem. It looks like it's trying to talk to a server. Might have to check your relay settings for GoDaddy email.
You can also try using port instead of port 25 if your phone system will let you modify that. I didnt and I really thought I should, but the installing company didnt mention that as needed. Its sending from voicemail mydomain. I was just resting on more knowledgeable people. Now just getting an authentication needed error after changing ports and assigning a account to the VM. Created the account and now just getting the authentication error in the Strata Logs.
Not sure how to send authentication through it. Open Access Privacy Policy. Log in to Commportal. Electronic Funds Transfer Form. Residential Handbook. Commercial Handbook. Broadband Internet Disclosure. Statement of Nondiscrimination. Accessibility Survey. Landline Voicemail Packages:.
Landline Basic Maximum length of greeting 60 sec Maximum number of messages stored in mailbox 10 Maximum length of each incoming message 60 sec Length of time each played message will be stored 7 days. Landline Enhanced Maximum length of greeting sec Maximum number of messages stored in mailbox 20 Maximum length of each incoming message 60 sec Length of time each played message will be stored 10 days Separate busy greeting for callers Included.
There are three screens that are required to properly configure voice mail voice ports for answering calls: Telephone Systems, Answer Methods, and Voice Ports. Starting with the Telephone Systems option, each screen builds upon the data of the previous screen.
Configure the screens in the order listed here:. Telephone Systems — Defines the attributes and functionality of telephone systems that are connected to the voice mail system. Answer Methods — Links the Telephone System Integration Group to an User Agent mailbox that supplies the Primary greeting heard by the caller and defines the number of rings the system must wait before it answers an incoming call on the voice port. The eManager program menus enable you to see Figure for a complete list of menu items :.
VM Phone Systems. The Change system clock screen displays shown at right. Using the calendar button, select a new date. Using the spin button, select a new time. Click on another Main menu selection to close out of this screen. There is no limit to the number of holidays that can be added to the table.
Holidays defined in this screen can be used in the Auto Scheduling and Notify screens of a mailbox. The Holidays screen see Figure displays the programmed holidays for the system. The right side of the screen includes a drop-down calendar and the Add, Delete and Copy to functions. The Holidays screen displays see Figure On the left side of the screen, select from the drop-down menu the list to which you want to add a holiday. In Add or Delete Holidays section, click the down arrow.
A pop-up calendar displays. Click on desired date. A dialog box displays asking if you want to set the date for every year.
Click Yes. The date is set for every year. The date displays in the left section of the screen in chronological order. The date is set for the selected year. Your changes are saved and the screen remains open. A dialog box displays.
The changes are added to the voice mail database the next time voice mail service is shutdown and restarted. On the left side of the screen, select from the drop-down menu the list to which you want to delete a holiday.
Highlight the desired date on the screen. A dialog box displays asking you to confirm the deletion. On the left side of the screen, select from the drop-down menu the list you want to copy. Click Copy To. A pop-up box displays showing the lists available. Highlight the desired list. Click Copy Now. The Configuration Wizard guides you through the voice mail basic operation setup. The set of screens are user friendly. If you choose to bypass the screens at log in, you can always access the Configuration Wizard later through the Configuration Menu.
When the Configuration Wizard program starts, it reads the current configuration of the Stratagy ES software into memory. As data is entered, the program stores the data until the following specified intervals:. The Configuration Wizard screen displays. Follow the prompts on the screens.
When the Configuration Wizard process is complete, click Finish. The User Setup wizard provides the creation of extensions and mailboxes for telephone users and typical setup scenarios to associate the extensions and mailboxes. The User Setup screen displays. Click the box in front of the option.
Fill in the fields and click Create. You can choose another selection or exit the wizard. Note Options that create Primary Extensions require you to select the type of extension from a drop-down menu. The Stratagy ES supports multiple telephone system integrations. Each integrated system includes a set of integration characteristics, such as integration dial codes and integration patterns to support either DTMF or SMDI.
The Telephone Systems screen see Figure , Table enables a user to define all telephone systems which are either directly connected to the Stratagy ES MAS or are host telephone systems of one or more mailbox owners. When configuring voice ports, you must enter the data in the following order: Telephone System Integration, Answer Methods, and Voice Ports.
Alphanumeric field. Underscores are allowed. If you type in more than one word, the. Note The Integration Group Name, once entered and saved in this screen, is. If you accidently enter only spaces in this field, voice mail does not.
Defaults to Strata CIX. For Strata CIX, do not change the default on this field. Serial Port and Max. Length fields to the right on the screen must be filled in. Serial Port — Defaults to blank. Length — Maximum number of digits the connecting switch expects to. Standard is Some switches are. Note The Stratagy ES will send the number of digits specified here. If the actual. If your telephone system supports integration, this selection controls the definition of. Perform this step only to refine, verify, or modify the integration of the.
Integration Dial Codes Voice mail controls certain actions on your telephone system by using defined telephone system dial codes. To define the dial codes, you must modify a telephone system dial code parameter s. The following fields display on the screen:. Click Add Group. The Add New Telephone Systems screen displays. Type a new Integration Group name and click OK. Select the Switch Type from the drop-down menu. The new switch type is saved with the settings that appear on the screen at the time it is saved.
The name is added to the drop-down menu for the Switch Type field. Select an Integration Type from the drop-down menu. Select the Serial Port from the drop-down menu. Double-click the Max. To change the sequence of integration patterns, highlight the line and use the Move arrows to the right of the screen.
The changes are added to the voice mail database the next time voice mail is shut down and restarted. From the drop-down menu, select the Integration Group Name you want to delete. Click Delete Group. A dialog box asks you to confirm the deletion. When you delete a group, references to it in the Answer Methods screen are removed. The Telephone Systems screen displays without the deleted group in the windows. Welcome to ManualMachine.
We have sent a verification link to to complete your registration. Log In Sign Up. Forgot password? Enter your email address and check your inbox. Please check your email for further instructions. Enter a new password. Strata CIX. Windows and Microsoft are registered trademarks of Microsoft.
Contents Chapter 1 — Overview System Administrators Contents Logout of eManager Contents Change System Language Setting Contents Direct Send Fax Introduction This Programming Manual provides detailed step-by-step instructions for programming the Voice Mail Processing Application. Introduction Conventions This manual uses these conventions: Conventions Description Elaborates specific items or references other information.
Within Note some tables, general notes apply to the entire table and numbered notes apply to specific items. Calls attention to important instructions or information.
Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely. Alerts you when the given task could cause personal injury or death.
Arial Bold Represents telephone buttons. Courier Shows a computer keyboard entry or screen display. For example: Type prog then press Enter. For example: M. Shows a multiple PC keyboard or phone button entry.
Entries with spaces between them show a sequential entry. Denotes the step in a one-step procedure. Denotes a procedure. See Figure 10 Grey words within the printed text denote cross-references. Overview 1 Overview This chapter covers the qualifications of Installers and System Administrators and provides an overview of basic features and Feature Groups. User Agents Stratagy ES is a system capable of numerous applications.
Overview Basic Features Voice Messaging Voice messaging features enable users to create, send, receive and save voice messages. Answer Company Lines Callers do not have to wait when the operator is busy with other calls. Available All of the Time Callers can reach the Stratagy ES from any touchtone telephone hours-a-day, days-a-year. Call Routing Once a call is answered by voice mail, callers are routed to the extension, department, etc.
Provides Callers with Information Callers can receive prerecorded information such as the company address, directions, product specifications, service offerings and price information also described as an Audiotex feature. Telephone Answering Stratagy ES offers comprehensive message taking capabilities by providing telephone answering when an individual is busy or unavailable.
Fax Tone Detection Whenever voice mail detects a fax CNG tone at the caller menu, it automatically loads mailbox default fax box. Multiple System Languages Stratagy ES can be configured with any number of different audio prompt files and communicate in different languages on different ports simultaneously.
Feature Groups Feature Groups are software components that can perform discretely or in conjunction with other Feature Groups. This section will include some detail on the technology of Feature Groups.
Messages marked as Deleted are not actually deleted until the user logs out from his or her UM-enabled mailbox. Whether the message is deleted or moved to a Personal Folder is a configurable option within each mailbox. Though not as proficient as the Microsoft Outlook Integration, the Internet Protocol IP Integration provides limited Unified Messaging capabilities for users who want to use an e-mail client other than Microsoft Outlook. Whether the message is deleted or saved is a configurable option within each mailbox.
Check their documentation for Return Receipt operation across the Internet. Windows XP This multi-tasking operating system controls all processing functions through the use of Windowsbased menus and icons that provide administration, configuration, diagnostics, system monitoring, and reporting functions.
Diagnostic Programs On-line diagnostic tests for Windows XP and voice mail run continuously to detect and report errors in operation. Overview System Integration. System Integration The following is a partial list of the system integrations supported by the Voice Mail Application. Centralized Voice Mail The Stratagy ES Voice Mail Application can be configured to service environments such as, enterprise-modeled businesses with multiple office locations and office suites. Overview Maintenance Maintenance Toshiba Voice Mail Application hardware and software base platforms are easily maintained by a Toshiba authorized dealer.
Trace and Log Utilities These features are used to analyze the voice mail functions and system operation for development and troubleshooting. Type the password default is password in the Password field. Log on to eManager.
If this is the first time you have accessed this screen, select Administrator from the drop-down menu Possible values: Alphanumeric characters. Note The administrator user name cannot be changed. Password Enter the new password. This password can be changed by the administrator or user. The password is case sensitive. Be sure to change the default password to protect the system from unauthorized access.
Record all your passwords that use Internet Explorer. Confirm Password Repeat password entered in Password field. Assigns equipment control to this user. Allows this user to modify or delete equipment. Step 2: Equipment Editor This screen is for adding, modifying or deleting equipment. Click OK Note The creation of a domain name is not mandatory. A piece of equipment can be added directly to the root network. Click OK For example: CIX For example: Format: xxx. Logon to eManager.
Check Database Backup. Click Connect. Options This function allows you to update the password and personal directory folder name. If uploaded using this function, use the following procedure. Click Save. Activate Licenses! View Licenses Note The View button is enabled when one file is highlighted, disabled when none or more than one is highlighted. View Current Licenses 1. The menu is divided into the following subjects: Note The FeatureFlex options on the menu display only when you are connected to the Media Application Server.
About CIX eManager! How to Prepare the Client PC 1. Voice Mail Configuration 3. The Configuration is divided into two sections — Basic and Advanced. Mail Voice Configuration.
Exit the Configuration Menu Screens 1. Refresh Configuration Screen 1. Update Voice Mail Database Changes made to the eManager Configuration screens are not implemented in the Stratagy ES software database until you click Submit on the individual Configuration screen and restart the voice mail system. Configure Voice Ports There are three screens that are required to properly configure voice mail voice ports for answering calls: Telephone Systems, Answer Methods, and Voice Ports.
Configure the screens in the order listed here: 1. Voice Mail Configuration Main Menu. Using the spin button, select a new time Add Holidays 1. Delete Holiday 1. Copy To 1. Use Configuration Wizard 1.
User Setup Wizard The User Setup wizard provides the creation of extensions and mailboxes for telephone users and typical setup scenarios to associate the extensions and mailboxes. Voice Mail Configuration Telephone Systems. Arrows re-order sequence of integration pattern lines. If you type in more than one word, the Stratagy ES adds an underscore between words when it updates.
Switch Type Designates the telephone system switch type. If you accidently enter only spaces in this field, voice mail does not reject it. Instead, voice mail accepts the invalid pure space name and uses it as a switch type.
Length — Maximum number of digits the connecting switch expects to receive, specifically for message notification. Some switches are limited to seven digits. If the actual mailbox extension number has a smaller quantity of digits than this value, voice mail will insert the appropriate quantity of digits. Example: Max. Defaults to IP Proprietary cannot be changed. Integration Pattern If your telephone system supports integration, this selection controls the definition of its integration.
Perform this step only to refine, verify, or modify the integration of the Stratagy ES system with your telephone system. Note The standard is Delete Integration Group 1. You can only view or download manuals with.
Sign Up and get 5 for free. Upload your files to the site. You get 1 for each file you add. Get 1 for every time someone downloads your manual. Buy as many as you need. View and download manuals available only for. Register and get 5 for free. Upload manuals that we do not have and get 1 for each file. Get 1 for every download of your manual. Buy as much as you need. Elaborates specific items or references other information.
Advises you that hardware, software applications, or data. Alerts you when the given task could cause personal injury or. Grey words within the printed text denote cross-references.
In the. Internet download , cross-references appear in blue hypertext. Record all your passwords that use Internet. Repeat password entered in Password field. Name designating the equipment. Should not be run in batch mode when running any other applications. Stratagy ES adds an underscore between words when it updates. Designates the telephone system switch type.
0コメント