Software readiness manager

We will use the term Readiness in this discussion to refer to set of activities planned for and implemented in support of a project. You can apply a Readiness Model to prepare your teams to deliver Services successfully on time to meet the Business Objectives of the organization.

This Readiness Model uses common processes to introduce consistency, repeatability, and resource optimization in service readiness activities. The model is based on an interaction between the project team and the Readiness team, which leverage reusable assets to ensure knowledge transfer and preparedness.

A Service Readiness Plan is developed as a component of the overall product development project plan to ensure project teams are ready to perform tasks, deliver services, or implement new processes for Customers.

When deploying New Products and features, Customers also evaluate how effectively you manage the first problems detected at site: which tools are available for trouble shooting, and what infrastructure is in place to quickly address Customer concerns. In other words, your Services are being evaluated at launch just as much as your product. While this aspect of Service Delivery might not be a concern with well established technologies, it can become a high impact risk item for projects involving complex emerging technologies and associated services.

In a product development environment, the Project Management Office PMO typically assumes responsibility for developing and ensuring a Product Lifecycle PLC process is operational throughout the company. The PLC starts with the business plan, continues through idea and concept, to product development and deployment, ongoing operations and product divestment.

PMI, , p. Three key factors are essential:. This approach requires a set of closely coordinated activities between services development, product development, and deployment, which ensures a higher quality experience for your Customer. Early in the Product Development Initiating Phase of your project, as you define your product concept and develop your business objectives, we recommend that you also review and evaluate Service Readiness deliverables, issues and risks against the overall Business Objectives of the project.

You should develop and define a Services Portfolio, as well as outline a high-level schedule and key deliverables for service preparedness activities. These activities should be performed while the product development Team continues to plan and execute the new product launch project.

Exhibit 1 shows how Service Readiness activities proceed in parallel with the product lifecycle, including development of the deliverables defined in the Service Readiness Plan. In order to successfully meet your objectives e. These objectives should be measurable and status should be reported at regular intervals to the stakeholders. By the time the product development project enters the Planning phase, a supporting Service Readiness Plan is proposed by the Readiness manager and approved by the project team.

This approach will ensure preparation of the Services Portfolio on time for new product launch. As a new product is developed and prepared for market launch, Services Teams need to make sure they are identifying those Service Readiness deliverables that can be used during the new product introduction, but also establish which ones can be reused for future deployments. Once the new product becomes generally available, these assets will allow a quick transition to an operational model, and reduce contract implementation costs.

Some examples of Service Readiness deliverables are: escalation procedures for support, debugging tools, internal documentation, and laboratories for reproducing field problems. As you can see, some of these can be used not only across phases in the same project, but also across projects as a part of a best practices library.

In this way, Service Readiness helps you establish an approach to best practice identification and implementation throughout your existing product lifecycle. Reusable assets are all of those deliverables from the Service Readiness Plan that will ensure the services team is able to support and provide value added services for the new product, during and beyond new product introduction. A reliable method to ensure all such elements are accounted for in the Service Readiness practice is to develop a template Work Breakdown Structure WBS.

We propose in Exhibit 2 an example that can help you identify the high level work packages that can be used in your organization. Taking time with a cross functional committee from your Project Management Office as well as from the Functional areas of the program can help produce a solid platform for this practice. Services Validation is a very important element in the WBS proposed here, because it ensures deployments are repeatable and key support procedures are verified prior to the new product introduction.

Software Readiness Manager, officials said, also provides intuitive, high-level dashboards as well as deep, drill-down capabilities. Suitable for both agile and waterfall development environments, the product also provides visibility into code of unknown quality that may be outsourced, open sourced, acquired or otherwise reused.

The key features of Coverity Software Readiness Manager include automatic identification of failure-prone code across large and complex software systems; transition of large amounts of data from multiple tools into actionable recommendations for improving code.

Additional capabilities include correlation of test coverage data with high-risk code to determine if failure-prone areas are being sufficiently tested; elimination of issues due to poor coding practices earlier in the software development lifecycle. Pages, Numbers. Software Release Readiness Review Checklist Use this Readiness Review to: Confirm that affected departments have been notified and are aware of pending releases and the potential impacts.

Prepare risk mitigation strategies and contingency plans to eliminate any adverse impact that may result from the release. Schedule Release Readiness meetings to review the deployment plan using this checklist as a guide. Meeting participants should include a representative from all impacted areas. Include release procedures.